From $1.5M in Stolen Cargo to Zero · FreightPlus Case Study

The Three-Phase Story

From unmanaged chaos to full chain of custody.

Before FreightPlus

Unmanaged. Unvetted. Unprotected.

Prior to FreightPlus, carrier vetting was completely unmanaged. No verification protocols. Brokers told the customer to absorb the losses. Premium consumer goods moving through Amazon's supply chain were sitting targets for sophisticated theft rings. The customer was stuck with 100% of the liability.

Phase 2 · Manual Vetting

Better, but beatable.

FreightPlus introduced rigorous manual procedures: VIN verification, trailer number validation, CDL checks, Highway Connect vetting, 24-hour advance driver documentation, and dual manager/director approval on carrier selection. Automated tracking via MacroPoint and Project44 on all loads. This reduced incidents but cyber-based identity theft still defeated manual checks. Stolen credentials passed every traditional gate.

Phase 3 · Full Chain of Custody

Zero stolen loads.

FreightPlus deployed Highway Load Lock and Load Lock+ for automated, continuous security from tender through delivery. Secure rate confirmations via multi-factor auth, 100% ELD-based tracking, real-time anomaly detection, and precision geofencing. When all five checkpoints are enabled, Highway has never had a load stolen. The customer's deductible exposure dropped from $100K+ to zero.

Why This Customer Was Targeted

5 out of 6 cyber theft losses across 89,000 FreightPlus shipments belonged to this single customer.

This wasn't a systemic FreightPlus problem. It was a targeted attack on high-value premium consumer goods moving through predictable Amazon supply chain routes. Fraudsters knew the product, knew the lanes, and exploited email-based rate confirmation to intercept loads.

89K

Total Shipments

Stolen Loads

Customer Targeted

Stolen Since Deploy

The Technology

Highway Load Lock + Load Lock+

Automated, continuous security from tender through delivery. Five checkpoints. Zero loads stolen when all are enabled.

Load Lock · Continuous Monitoring

Secure Rate Confirmation

Delivered via Highway portal with multi-factor auth. No more email interception by bad actors.

Identity and Compliance Verification

Validates carrier, driver, and email legitimacy. Detects spoofing and insurance gaps.

Automated Fraud Alerts

Overbooked carriers, out-of-range vehicles, email spoofing, stolen credentials, high-risk zones.

Full Audit Trail

Every rate con access is logged: who viewed it, when, and from where.

Load Lock+ · ELD Integration

100% ELD-Based Tracking

Continuous location from vehicle hardware, not driver phone apps. No driver cooperation needed.

Automated Vehicle Assignment

VIN validated pre-pickup. Confirms vehicle is active, insured, and progressing toward origin.

Real-Time Anomaly Detection

Unauthorized stops, disconnected vehicles, revoked ELD connections, uninsured VINs.

Precision Geofencing

Polygonal geofences at pickup and delivery with 1-mile tracking. Live departure and arrival events.

The Math

$30 per load to eliminate cargo theft entirely.

$1.5M+

Losses Stopped

$40K/yr

Annual Investment

<3%

Of What Was Already Lost

1,300 truckloads annually. $30 per load. Insurance premium relief reverses the 40% increase. Each stolen load was generating $10K to $25K+ in secondary costs: legal, investigations, carrier recovery, and internal labor. All eliminated.

From $1.5M in stolen cargo to zero.